Time4Diamonds are legally obliged to supply you with Products that conform to the Contract, and we aim to ensure all Products are sold with you, the customer, fully informed about the Products that you are purchasing including age, appearance, condition, any defects, manual and box authenticity and condition, relevant paperwork, and applicable warranties.Time4Diamonds are legally obliged to supply you with Products that conform to the Contract, and we aim to ensure all Products are sold with you, the customer, fully informed about the Products that you are purchasing including age, appearance, condition, any defects, manual and box authenticity and condition, relevant paperwork, and applicable warranties.
You must inspect Products as soon as possible after delivery to you, and contact us immediately to inform us if the Products are faulty or not as described upon delivery, or if you discover faults later after purchase (including Products purchased in store) up to a maximum period of 7 days. After this period all reports of faults will be inspected by us but relevant action will be discretionary dependant on the results of the inspection/testing.
You must ensure no further damage is done to the Products and return them to us within 7 days of contacting us to notify us of the fault. Products must be returned complete as of first delivery (including box, manuals, paperwork, links etc).
Return postage and insurance of the faulty items will be the customer’s responsibility, and we recommend that all packages are fully insured to the full value of the enclosed items. We will not be held responsible for any loss or damage to the items whilst in transit to us, this will be considered the responsibility of the customer.
No refunds will be given in the event of bespoke or customised Products. In the case of these Products being faulty, we will endeavour to repair/replace the Products as per 16.5 and 16.6. Due to the nature of customised Products we cannot put an estimate on how long this may take. If the period of time for either repair/replacing exceeds 3 months, the situation will be reviewed and any further decisions or actions will be made at our discretion.