Patek Philippe Nautilus 5711 with Custom 40th Anniversary Dial

Do Time 4 Diamonds provide warranty?

If you place an order and make a payment for an item that we have in stock before 3pm, and all funds are accepted and cleared by our bank and/or merchant account, we will endeavour to dispatch that item to you within 24hours. This is subject to there needing to be no alterations to the watch and no complications with the order, and also on the receipt of any documentation that the company requires from the customers before the watch is released, ie ID, proof of address etc. The release of a watch remains at all times at the discretion of the company.

Delivery charges are not included in the price of the Products. Our delivery charges may vary dependant on your address and the weight of the parcel and will be discussed with you by a member of the Sales Team at the time of order.

Products can also be collected from our office by appointment only for security reasons. Please contact a member of the Sales Team to arrange at least 24hours in advance.

International Delivery

We deliver to all countries covered by our chosen courier, FedEx. A list of the countries served by FedEx can be found http://www.fedex.com/gb/contact/served-countries.html. If you cannot locate your country on this list, please contact us and we will provide a fixed quotation for delivery of the product.

If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties, taxes, fees or charges applicable to the country where the Products are being received. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

Our Warranties

All watches come with a Time 4 Diamonds DMCC Ltd 12 month warranty (the ‘Warranty’) from the date you receive the watch. This Warranty protects your watch against manufacturing and mechanical faults subject to the conditions within this clause

Any watches that you have asked to be customised will automatically lose their manufacturer’s warranty as soon as customisation begins on the watch. Any warranty offered will therefore be with Time 4 Diamonds directly for a period of 12 months unless otherwise stated.

Warranty covers the mechanical parts of the watch and excludes damage by any form of water damage or misuse of the watch in any way. In the event your watch has been damaged by water, Time4Diamonds will offer to repair the watch at your expense if possible. It will also be your responsibility to deliver the watch to us in a timely manner to avoid further damage to the watch. We do not take any responsibility for the watch until such point as it is back in the Time4Diamonds office.

International Delivery

We deliver to all countries covered by our chosen courier, FedEx. A list of the countries served by FedEx can be found http://www.fedex.com/gb/contact/served-countries.html. If you cannot locate your country on this list, please contact us and we will provide a fixed quotation for delivery of the product.

If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties, taxes, fees or charges applicable to the country where the Products are being received. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

Returns

Time4Diamonds are legally obliged to supply you with Products that conform to the Contract, and we aim to ensure all Products are sold with you, the customer, fully informed about the Products that you are purchasing including age, appearance, condition, any defects, manual and box authenticity and condition, relevant paperwork, and applicable warranties.Time4Diamonds are legally obliged to supply you with Products that conform to the Contract, and we aim to ensure all Products are sold with you, the customer, fully informed about the Products that you are purchasing including age, appearance, condition, any defects, manual and box authenticity and condition, relevant paperwork, and applicable warranties.

You must inspect Products as soon as possible after delivery to you, and contact us immediately to inform us if the Products are faulty or not as described upon delivery, or if you discover faults later after purchase (including Products purchased in store) up to a maximum period of 7 days. After this period all reports of faults will be inspected by us but relevant action will be discretionary dependant on the results of the inspection/testing.

You must ensure no further damage is done to the Products and return them to us within 7 days of contacting us to notify us of the fault. Products must be returned complete as of first delivery (including box, manuals, paperwork, links etc).

Return postage and insurance of the faulty items will be the customer’s responsibility, and we recommend that all packages are fully insured to the full value of the enclosed items. We will not be held responsible for any loss or damage to the items whilst in transit to us, this will be considered the responsibility of the customer.

No refunds will be given in the event of bespoke or customised Products. In the case of these Products being faulty, we will endeavour to repair/replace the Products as per 16.5 and 16.6. Due to the nature of customised Products we cannot put an estimate on how long this may take. If the period of time for either repair/replacing exceeds 3 months, the situation will be reviewed and any further decisions or actions will be made at our discretion